Mission Hospice and COVID-19

As our community works to minimize the spread of the coronavirus, Mission Hospice continues to support patients and families in the San Mateo and Santa Clara County area with exceptional end-of-life care, grief support, and education. We have been serving this community since 1979, and we are here for you.

Patient care

The health of our patients, staff, volunteers, and community members is our priority, and we are monitoring and following the recommendations of the San Mateo County Health Department, California Department of Public Health, and Centers for Disease Control and Prevention.

We are continuing to provide patient care, with all necessary precautions. As always, we have an RN available by phone 24/7.  

We are accepting new patients across all of our programs. If you or someone you know may be considering hospice, please call us at 650.554.1000 and ask to speak with our Clinical Outreach team.

Important information for our patients and families:

  • Your nurse case manager should be checking in with you regularly to assess your needs. If you have any questions or concerns, please call us at 650.554.1000.
  • To minimize the spread of COVID-19 and to protect the health of our patients, our staff, and our community, we are currently conducting as many patient visits as possible by phone, unless patient care necessitates an in-person visit.
  • If an in-person visit is deemed necessary, our staff will ask screening questions in advance to determine if anyone in the family may have been exposed to COVID-19. Any family members exhibiting respiratory symptoms are requested to move to a separate room during our visit.
  •  Mission House patients and families should us directly for the latest visiting protocol.

Seeking donations 

Personal protective equipment (PPE) for our clinical team is now scarce, and much more expensive than it was just a month ago. We welcome donations from the community. We are most in need of N95 masks, hand sanitizer, and sanitizing wipes, but we will also gratefully accept gloves, gowns, and surgical masks. If you’d like to donate equipment or sew masks, please contact Wendy at 650.532.2333 or by email.

Grief support and community events

In compliance with the shelter-in-place order and for the health of our community, we have cancelled or postponed all in-person community events, including grief support groups, until further notice.

To support those who are grieving, we are holding several weekly virtual drop-in grief support groups, and will be holding other events virtually as we can. Check our Events calendar for the current status of all events.

We also offer individual grief support by phone and video. For information, please call us at 650.554.1000.

Resources for our community

We urge everyone to follow the restrictions and guidelines in place. For all of us, and especially for caregivers, self-care is very important right now. You can find resources for caregivers here.

This two-minute video explains the importance of washing with plain soap and water.

We encourage everyone to get some fresh air, listen to music, and connect with others by phone or video.

We also recommend these tips for managing the contagion of anxiety from Psychology Today, this BBC guide on How to protect your mental health, and this meditation for anxiety and stress from Love, Serve, Remember Foundation. The Guardian offers The family lockdown guide: how to emotionally prepare for coronovirus quarantine.

For those who qualify, local drive-through testing for COVID-19 is available at the San Mateo County Expo Center, with results provided within a few days. If you are concerned that you or a family member is infected, please call your primary care physician or local hospital first for guidance.

During uncertain times, it’s normal to want someone to talk to. For non-hospice-specific grief and/or loneliness, please consider these free resources for phone support:

  • Institute on Aging’s Friendship Line: 800.971.0016
  • Dignity Memorial’s Compassion Helpline: 866.649.9641
  • Contra Costa County 24-hour Grief Hotline: 800.837.1818
  • StarVista’s 24/7 Crisis Hotline: 650.579.0350
In the 41 years since our founding, Mission Hospice has always been known for the compassionate care we provide — not only for our patients and families, but also for one another. In this time of uncertainty, that compassion and kindness is all the more needed.